Job Description

Job Responsibilities for Parts Manager:

• Responsible for the overall performance of the parts department.
• Perform supervisory responsibilities to effectively manage personnel including interviewing, hiring, firing, training, planning, assigning work, appraising performance, disciplining, addressing complaints, and resolving problems.
• Train employees in company policies, department procedures, job duties, operational safety, and to support the goals of the company and not just the individual department.
• Work to motivate all parts personnel to provide high levels of customer service.
• Responsible for the preparation of annual marketing, budget plan, price levels and discount criteria for the area of responsibility.
• Recommend solutions to customer needs, based on customer interests.
• Maintains safe and secure environment by following safety and security standards and procedures, complying with codes.
• Identify prospective customers by using business directories, following leads from existing clients, rental departments, and other internal salespeople, as well as your own lot and dealership check.
• Updates job knowledge by participating in educational opportunities; reading about new products.
• Develop, Implement, and maintain a system of inventory control and monitor accuracy.
• Communicating goals daily, weekly, and monthly with Parts Department.
• Foster cohesion between the parts department and other dealership departments.
• Other duties assigned by manager.

Safety and Compliance

• Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396).
• Implement procedures as necessary to keep Idealease and contracted customers in compliance with regulations. Stay current with changes in the regulations.
• Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
• Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR 396).
• Develop, communicate, and enforce established company safety policies and procedures.
• Work with corporate Facilities Manager to ensure facility maintains compliance with local and federal safety and environmental standards.

Sales and Customer Relations

• Create and maintain positive relationships with all customers.
• Maintain minimum 90% Customer Retention Rate.
• Investigate and establish course of action for customer maintenance issues and problems.

Department and Employee Management

• Review and compare monthly financial results against the business plan and initiate any corrective action as necessary.
• Implement and monitor department productivity measures.
• Create shop environment that assures cleanliness, safety, and customer focus.
• Develop, implement, and promote parts training.
• Assist in collection of past due invoices as needed.
• Handle all customer, employee, and vendor issues in a professional and courteous manner.

Required Skills for Parts Manager:

• Consistent track record of successfully meeting and exceeding sales goals
• Minimum high school diploma or GED equivalent required
• Minimum 5-7 years of trucking/automotive management experience
• Valid driver's license and satisfactory Motor Vehicle Report (MVR)

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