Job Description

Loss Prevention / Security Officer

As a Loss Prevention / Security Officer at Hyatt Regency Indianapolis, you will be responsible for maintaining a safe and secure environment for our guests, colleagues, and property. You will play a vital role in upholding safety protocols, responding to emergencies, and delivering exceptional customer service. This is a dynamic role that requires vigilance, strong problem-solving skills, and a professional demeanor.

Key Responsibilities:

• Maintain a visible and approachable presence in high-traffic areas, monitoring guest activities and ensuring safety.
• Conduct regular foot patrols of the property, inspecting for any safety hazards or unusual activities.
• Respond promptly to emergencies, including medical incidents, fire alarms, and disturbances, acting as a First Responder when needed.
• Investigate and document security incidents, accidents, and suspicious behavior through detailed written reports.
• Enforce property rules, including trespassing laws, and manage potentially disruptive situations with tact and professionalism.
• Assist with lost and found inquiries, ensuring accurate documentation and retrieval processes.
• Provide assistance and direction to guests and colleagues in need, demonstrating excellent customer service.
• Collaborate with local law enforcement or emergency services when required.
• Monitor security camera footage and alarm systems, identifying potential risks or breaches.
• Support other departments in ensuring safety during events, conferences, or peak hotel periods.

Physical and Safety Requirements:

• Ability to stand, walk, and patrol the property for extended periods.
• Must be able to lift, pull, and push materials or equipment up to 50 pounds.
• Comfortable responding to emergencies, including physical confrontations or assisting in evacuations, if necessary.
• Ability to work in varying conditions, such as during inclement weather or within tight spaces (e.g., stairwells or maintenance areas).
• Ensure adherence to all safety procedures, including wearing necessary personal protective equipment (PPE) and following OSHA guidelines.

Qualifications:

• High School Diploma or GED required.
• Prior experience in security or law enforcement preferred, but not required; we are willing to train motivated individuals.
• Strong communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
• Basic computer skills for monitoring security systems and writing reports.
• Excellent problem-solving abilities and a calm, professional demeanor in high-pressure situations.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.
• CPR and First Aid certification are a plus (or willing to obtain).

Why Join Us? Hyatt Regency Indianapolis offers a supportive, team-oriented environment with opportunities for growth. As a Loss Prevention / Security Officer, you will have the opportunity to contribute to a safe and welcoming atmosphere, ensuring our guests have an exceptional experience while enhancing your career in security services.

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