Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Connect with the housekeeping department to ensure guest accommodations are ready • Field customer complaints when necessary • Perform regular bookkeeping duties: make sure hotel guest information is current and correct Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • High school diploma, GED, or equivalent • Well-versed in taking telephone calls and handling stressful situations • Exhibits working knowledge of Microsoft Office and reservation management systems Must be able to stand on your feet for 8 hours during a typical shiftPlease only apply if you meet each of these criteria Compensation: $12.50 hourly

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

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