Job Description

Guest Experience Specialist

Do you exercise patience daily and enjoy helping others? Are you motivated to achieve positive results and want to have fun in a fast-paced environment? Do you want to join a robust culture of performance, integrity, collaboration, innovation, and the hearty celebration of wild success? Victra is Verizon's trusted business partner and largest premium retailer in the United States. As a Guest Experience Specialist, you will help Victra provide impeccable customer service.

Your Focus (Job Duties and Responsibilities):

• Respond to guest inquiries and posting over a variety of platforms
• Research and resolve guest escalations using a first contact resolution discipline
• Track guest feedback to identify gaps and training opportunities to strengthen guest experience for increased return business
• Work closely cross departmentally to minimize guest escalations
• Create presentations with captured guest experience data to improve the guest experience
• Answer incoming calls, emails, chats to resolve guest concerns and escalations

Your Background (Requirements):

• High School diploma or equivalent
• 1-2 years of experience in a customer service setting
• Previous help desk experience is helpful, but not required.
• Proficient in Microsoft -- Word, Excel, PowerPoint, Outlook
• Must be an effective communicator- clear and professional exchange with an ability to understand verbal cues.

Physical Requirements

• Ability to remain at your workstation for extended periods of time
• Work in an open call center environment
• Ability to wear a face covering throughout a full work shift which covers your nose and mouth, or another sufficient alternative

Travel Requirements

• None

Equal Opportunity Employer

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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