IT Support SpecialistInsight Global is looking for an IT Support Specialist to support a global logistics customer. This person will be responsible for handling break-fix requests via ServiceNow on a daily basis. This technician will be in charge of all Tier 2 and Tier 3 IT support in the warehouse, which includes end-user support, troubleshooting, and training on Microsoft Office applications such as Office 365 email and Outlook. The majority of incidents will be hardware-related, such as PCs and printers, but they may also involve networking and software issues. In this role, customer service is critical because this individual will work closely with the company's clients and IT staff. Some days, this individual may be required to work beyond their scheduled shift or come in on off days during peak hours, necessitating flexible work hours. The ideal candidate will be self-disciplined, a strong individual contributor, and possess excellent communication skills.Required Skills & Experience: 2+ years of experience supporting end-user equipment and telephony equipment including RF scanners, computer software and hardware 2+ years of experience installing, troubleshooting and supporting corporate AV equipment; building, deploying and troubleshooting desktop computers in a corporate environment; telephony equipment and Microsoft Windows OS. Ability to troubleshoot and configure RF devices or other handheld terminals, Android PCs and tablets, and printers (multifunction, laser, fax, barcode label, dot matrix and high-volume scanners). Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment 3 years of Warehouse experience supporting end-use equipment. Ability to walk up to 10k steps during a shift.Nice to Have Skills & Experience: CompTIA A+ Certified N+ Network certificationDay to day: Troubleshoot and resolve Tier 2 and 3 escalated technical issues Maintain and manage workload through computerized ITSM ticketing and tracking system Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook.Night Shift Schedule: Monday - Friday 7 PM - 5 AM PST Pay Rate: 29-30/hr.
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